American Hotel and Lodging Education Institute - Certification Programs
NEW MLA MEMBER BENEFIT!
MLA members receive an additional 15% discount on classes with submission of paperwork. Contact Beth Stehley for more information at [email protected]
The Lodging Industry strives to be among the best. Hiring and training exceptional employees, managers, supervisors, and executives make that goal a possibility. AHLEI offers comprehensive training and certification programs designed to help your employees and property excel. By taking advantage of AHLEI training and certification courses, your employees will develop an understanding of the industry’s core and ethics.
Programs are offered to Entry Level, Mid-Level and Executive Level individuals.
Topics include:
For more information on classes, please visit https://ahlei.servsafebrands.com. Click on Training & Certifications.
Popular Programs
New Classes
Certified Lodging Security Officer (CLSO)- The newly revised Certified Lodging Security Officer learning suite from AHLEI will help transform security-staff skills via real-world, relevant online training. These crucial job skills are critical to ensuring guests have a safe and positive experience. For more information, please visit https://ahlei.servsafebrands.com/training-and-certification-overview
De-escalation and Active Threat - In today's dynamic hospitality landscape, ensuring the safety and security of your guests and staff is paramount. Equip your team with the essential skills they need to effectively handle challenging situations with confidence.
https://ahlei.servsafebrands.com/training-and-certification-overview
Certified Front Desk Representative (CFDR) - CFDR certification supported by the Skills, Tasks and Results Training (START).
This program offers general foundational hospitality knowledge and soft skills training needed in the hospitality industry for a Front Desk Representative to excel in guest interaction, develop problem-solving techniques, and enhance teamwork skills. Also included in this course are concise instructions for training new and prospective employees on how to perform 16 key tasks correctly. Successful candidates who complete the START program and pass the exam will achieve certification.
https://ahlei.servsafebrands.com/training-and-certification-overview
Certified Restaurant Server (CRS)
Examples of key tasks include:
Certified Maintenance Employee (CME)
Examples of key tasks include:
MLA members receive an additional 15% discount on classes with submission of paperwork. Contact Beth Stehley for more information at [email protected]
NEW MLA MEMBER BENEFIT!
MLA members receive an additional 15% discount on classes with submission of paperwork. Contact Beth Stehley for more information at [email protected]
The Lodging Industry strives to be among the best. Hiring and training exceptional employees, managers, supervisors, and executives make that goal a possibility. AHLEI offers comprehensive training and certification programs designed to help your employees and property excel. By taking advantage of AHLEI training and certification courses, your employees will develop an understanding of the industry’s core and ethics.
Programs are offered to Entry Level, Mid-Level and Executive Level individuals.
Topics include:
- Food & Beverage
- Front Office
- Guest Services
- Housekeeping
- Human Resources
- Rooms Division
- Sales & Marketing
- Engineering
- And more!
For more information on classes, please visit https://ahlei.servsafebrands.com. Click on Training & Certifications.
Popular Programs
- Certified Hospitality Administrator
- Certified Hospitality Manager and 5-course suite
- Certified Hospitality Supervisor and the 9-course suite
- Sexual Harassment Prevention in the Hospitality Industry
- Understanding Unconscious Bias in the Hospitality Industry
New Classes
Certified Lodging Security Officer (CLSO)- The newly revised Certified Lodging Security Officer learning suite from AHLEI will help transform security-staff skills via real-world, relevant online training. These crucial job skills are critical to ensuring guests have a safe and positive experience. For more information, please visit https://ahlei.servsafebrands.com/training-and-certification-overview
De-escalation and Active Threat - In today's dynamic hospitality landscape, ensuring the safety and security of your guests and staff is paramount. Equip your team with the essential skills they need to effectively handle challenging situations with confidence.
https://ahlei.servsafebrands.com/training-and-certification-overview
Certified Front Desk Representative (CFDR) - CFDR certification supported by the Skills, Tasks and Results Training (START).
This program offers general foundational hospitality knowledge and soft skills training needed in the hospitality industry for a Front Desk Representative to excel in guest interaction, develop problem-solving techniques, and enhance teamwork skills. Also included in this course are concise instructions for training new and prospective employees on how to perform 16 key tasks correctly. Successful candidates who complete the START program and pass the exam will achieve certification.
https://ahlei.servsafebrands.com/training-and-certification-overview
Certified Restaurant Server (CRS)
Examples of key tasks include:
- Demonstrating how to greet and seat guests and anticipate guest needs.
- Explaining how to serve beverages and meals and check back to the table.
- Listing basic kitchen safety and sanitation guidelines servers should follow.
- Explaining how to present to guest checks and settle bills.
Certified Maintenance Employee (CME)
Examples of key tasks include:
- Discussing the importance of OSHA regulations and personal protective equipment.
- Explaining the benefits of green initiatives for a property.
- Summarizing the role of maintenance workers in property safety and security.
- Listing common tools and how to prepare, inventory, and maintain them.
MLA members receive an additional 15% discount on classes with submission of paperwork. Contact Beth Stehley for more information at [email protected]
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The MLA seeks opportunities to collaborate with federal, state and local agencies to combat human trafficking. One of which is through the national association of AHLA's initiative, No Room For Trafficking. The AHLA Foundation supports the free distribution of two industry-standard courses through PACT, with special thanks to Marriott International, for the development of these programs and donation for free, industry-wide use.
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