Clean & Safe Guidance for the Lodging Industry
Let’s start with the obvious. Re-opening is going to be different for everyone.
People’s expectations of normal have changed and getting “back” will require planning, enhanced communications, and above all else, adaptability. Just like the myriad of options the hotel and lodging industry offers its guests, reopening won’t be a one-size fits all. That said, the industry can play an integral part in reopening the economy – in whatever form that takes – by practicing cleanliness and safety
The MLA is here to help.
PLAN FOR REOPENING
Make sure your employee expectations of a clean and safe work environment are met, if not exceeded. You’ll need to prepare for different scenarios for a return to work that include those caring for others, children at home, and perhaps even an apprehension to return to the workplace. For guests, this is going to be a brave new world. Expect business to start off slow and for guests to not exactly know what being clean and safe means to them.
ENHANCED COMMUNICATIONS
Talk to your employees. Outline the steps you’re taking to protect them. Whether your property has been closed and you’ll need your employees to get back in the groove or if you’ve remained open with a limited team, more communication is going to be needed.
People aren’t going to travel unless they feel safe. So, the hotel and lodging industry is going to need to make our guests and visitors feel safe. This is step #1 as far as our guests are concerned.
ADAPTABILITY
Change is hard. Changing behavior is even harder. If there is one thing that is certain in these unique times, it’s uncertainty. Be prepared to change and adapt. What works on the first day of a reopening may be fine, or it may not work at all. The standards that are put in place may be too much, too little, or just right…and that may change over time as well.
People’s expectations of normal have changed and getting “back” will require planning, enhanced communications, and above all else, adaptability. Just like the myriad of options the hotel and lodging industry offers its guests, reopening won’t be a one-size fits all. That said, the industry can play an integral part in reopening the economy – in whatever form that takes – by practicing cleanliness and safety
The MLA is here to help.
PLAN FOR REOPENING
Make sure your employee expectations of a clean and safe work environment are met, if not exceeded. You’ll need to prepare for different scenarios for a return to work that include those caring for others, children at home, and perhaps even an apprehension to return to the workplace. For guests, this is going to be a brave new world. Expect business to start off slow and for guests to not exactly know what being clean and safe means to them.
ENHANCED COMMUNICATIONS
Talk to your employees. Outline the steps you’re taking to protect them. Whether your property has been closed and you’ll need your employees to get back in the groove or if you’ve remained open with a limited team, more communication is going to be needed.
People aren’t going to travel unless they feel safe. So, the hotel and lodging industry is going to need to make our guests and visitors feel safe. This is step #1 as far as our guests are concerned.
ADAPTABILITY
Change is hard. Changing behavior is even harder. If there is one thing that is certain in these unique times, it’s uncertainty. Be prepared to change and adapt. What works on the first day of a reopening may be fine, or it may not work at all. The standards that are put in place may be too much, too little, or just right…and that may change over time as well.
Clean & Safe Guide
This guide will provide some ideas and concepts for guest and employee considerations, workplace cleaning and safety suggestions, discussion of the possible guest experience, and finally, cleaning guidance. As everyone continues to learn more about operating a lodging facility during the COVID-19 pandemic and beyond, it’s important to stay updated on the latest information from the Center for Disease Control, the Massachusetts Department of Public Health, your own local health department, and, of course, our website. In this ever-changing environment, it’s important to remain current on the latest information.
This guide will provide some ideas and concepts for guest and employee considerations, workplace cleaning and safety suggestions, discussion of the possible guest experience, and finally, cleaning guidance. As everyone continues to learn more about operating a lodging facility during the COVID-19 pandemic and beyond, it’s important to stay updated on the latest information from the Center for Disease Control, the Massachusetts Department of Public Health, your own local health department, and, of course, our website. In this ever-changing environment, it’s important to remain current on the latest information.
Clean & Safe Checklist
MLA Members are invited to complete the Clean + Safe Checklist and return it to the MLA office to receive access to a window decal and digital images to promote your property as Clean + Safe Certified.
MLA Members are invited to complete the Clean + Safe Checklist and return it to the MLA office to receive access to a window decal and digital images to promote your property as Clean + Safe Certified.
Congratulations to the MLA members who have been approved as Clean + Safe
